Track Your Order
Once your order is on its way, we will email you a tracking number so you can follow it from our warehouse to your door. You can also track it right here.
Enter your order number or tracking number
How to track your order
- Check your email for the shipping confirmation. Please allow 1–2 business days after ordering for your tracking number to be generated.
- Enter that number in the tracker above, or click the link in your shipping email.
- Follow your parcel in real time until it arrives.
Delivery times
| Processing time | 1–2 business days |
| Transit time | 5–8 business days |
| Total delivery time | 6–10 business days |
Business days are Monday to Friday, excluding public holidays. Full details are in our Shipping Policy.
What your tracking status means
- Order ready — we have your order and are preparing it for dispatch.
- In transit — your parcel is on its way. Scans may be a day apart while it moves between facilities.
- Out for delivery — it is with your local courier and should arrive that day.
- Delivered — the courier has marked it as delivered. If you cannot find it, check with neighbours and any safe place before contacting us.
Tracking has not updated
A tracking number can take up to 24 hours to become active, and parcels sometimes go a few days without a scan while in transit. That is normal and does not mean your order is lost. If there has been no movement for more than seven business days, get in touch and we will chase it up for you.
Need help?
Email us at support@theaurorarose.com with your order number and we will look it up for you.
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST). We aim to reply within 1–2 business days.