Payment Policy

Last updated: August 27, 2026

This Payment Policy explains the payment methods we accept and how your payment information is handled at The Aurora Rose.

1. Accepted Payment Methods

We accept the following secure payment methods:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

The payment methods shown at checkout are the methods we accept. If a method is unavailable in your region, it will not appear at checkout.

2. Payment Security

All payments are processed through secure, encrypted (SSL) connections. We do not store your full card details on our servers — payment information is handled directly by our certified payment providers.

3. Currency

All prices are displayed in Australian dollars (AUD). Your bank or card provider may apply currency conversion fees for international transactions.

4. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation by email. If you do not receive a confirmation, please check your spam folder or contact us.

5. Failed or Declined Payments

If your payment is declined, please check your card details and available balance, or try an alternative payment method. If the problem continues, contact your bank or reach out to us for assistance.

6. Contact Information

Store name: The Aurora Rose
Company name: Bond Establishment
Company number: KvK 96617608
VAT number: NL005221243B51
Warehouse Address: 430 Whitehorse Rd, Nunawading VIC 3131, Australia
Company Address: Abbert 16, 1132 AH Volendam, Netherlands
Email: support@theaurorarose.com

We aim to respond to your inquiries within 1–2 business days.

Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (AEST)
Saturday and Sunday: Closed

See also our Shipping Policy and Return & Refund Policy.