FAQ

Orders are processed within 1–2 business days and delivered within 5–8 business days after that — a total of 6–10 business days. You'll receive a tracking link by email as soon as your order ships.

Nothing — we offer free tracked shipping on all orders across Australia, with no minimum purchase.

Yes — 5:00 PM (AEST). Orders placed after cutoff, on weekends or on public holidays are processed the next business day.

As soon as your order ships you'll receive an email with a tracking link. Tracking can take up to 24 hours to update after dispatch. See our Track Your Order page.

Yes — you can request a return within 30 days of receiving your order, provided the items are unused and in their original condition and packaging. Email us first at support@theaurorarose.com; please don't send anything back before contacting us. See our Return & Refund Policy.

If the return is due to our error — a faulty, damaged or incorrect item — we cover the cost. For all other returns, return shipping is at your own expense.

Once we've received and inspected your return, an approved refund is processed to your original payment method within 10 business days.

Orders can be cancelled within 24 hours of being placed, provided they haven't been dispatched yet. Contact us as soon as possible with your order number.

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay and Shop Pay. All payments run through secure, encrypted connections. See our Payment Policy.

Contact us within 48 hours of delivery with a photo of the issue, and we'll arrange a replacement or full refund at no extra cost.

By email at support@theaurorarose.com or through our contact form. Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST).